Terms of Service

1. Who these Terms are with

These Terms are between you ("you", "Client") and Awais Raza, doing business as RazaPro ("RazaPro", "we", "us"), the operator of razapro.com. They apply to your use of the website and to any services we provide to you. By using the website or engaging us, you agree to them. If you have a separate written engagement or statement of work with us, it adds to these Terms, and where it expressly conflicts with them, it controls for that engagement.

If we later operate through a registered company, we may transfer these Terms to that company on notice to you, and it will succeed to our rights and duties.

2. What we provide

We provide bookkeeping, payroll tax support, sales tax support, LLC formation assistance, QuickBooks Online setup, and catch-up or cleanup bookkeeping, as described on our website. The scope of your engagement (transaction volume, number of states and employees, and what is included) is confirmed in writing before work starts. Email is enough. Anything outside that scope is quoted separately.

3. What we are not

• We are not a CPA firm, enrolled agent, or law firm. We do not provide legal, tax, or investment advice.
• We do not represent you before the IRS or any state or local authority.
• We do not prepare or file income tax returns, and we do not provide audit or attestation services.
• For payroll tax and sales tax, we calculate, organize, and prepare amounts, due dates, and filing paperwork. You (or your firm or licensed preparer) review, approve, sign, submit, and pay every filing and tax payment. We do not make tax deposits or payments on your behalf.
• For LLC formation, we prepare paperwork and help with the EIN application. The state decides whether to accept a filing, and we cannot guarantee name availability or processing times.

4. Your responsibilities

• Give us complete, accurate, and timely information and access. Late or incorrect information can cause late or incorrect filings. We are not responsible for penalties, interest, or fines that result.
• Make sure you have the authority to grant us access to the accounts and software we work in, and revoke that access through your own software when the engagement ends.
• Review each deliverable promptly and tell us in writing about any error. Where the error is ours, we will correct it at no charge.
• Comply with the laws that apply to your business, including keeping your own records and meeting your own filing and payment obligations.

5. Accounting firms

If you are an accounting or tax firm, you stay responsible to your own clients, including quality review, client communications, engagement letters, and your professional standards. You are also responsible for giving your clients any notices and getting any consents that the law or your professional standards require before using outsourced or offshore support. Depending on your work, this can include consents under Internal Revenue Code section 7216 and its regulations, and service-provider oversight duties under rules such as the FTC Safeguards Rule. You confirm that you have done so.

6. Remote work and access from outside the United States

Our team works remotely from outside the United States. By engaging us you agree that we may access your information and systems remotely from outside the United States, under the access you grant.

7. Trial engagements

New relationships can begin with a trial engagement on a defined, limited scope and period, confirmed in writing along with its fee. You have no obligation to continue after the trial, and neither do we. Work delivered during a trial is yours once it is paid for. For accounting firms, the pilot is free: one month of work on up to 3 standard clients under a signed mutual NDA, with the scope confirmed in writing first.

8. Fees and billing

• Prices are in US dollars and are shown on our Pricing page. Prices and estimates on the website are not a quote until the scope is confirmed in writing.
• Ongoing services are billed monthly. Each invoice states the amount, the due date, and the accepted payment methods.
• If your volume stays more than 20% over a tier's limit (for example, 6 employees on a 5-employee tier), we will tell you and move you to the next tier or add-on rate from the following billing month.
• State filing fees, registered agent fees, government fees, and third-party software subscriptions are extra and are your responsibility. Our fees do not include any taxes that may apply to you.
• We may change our prices with 30 days' notice. A change never applies to a month already billed.
• If an invoice is unpaid, we may pause work after 7 days' written notice.
• We do not refund fees for work already performed or for a month already started. If we did not deliver the agreed scope for a paid month, we will fix the work or credit that month.

9. Ending the relationship

• After any trial, ongoing services continue month to month. Either of us can end them with 30 days' written notice (email counts). Fees apply through the end of the notice period.
• We may suspend or end services immediately if you do not pay after notice, ask us to do something unlawful or misleading, misuse our systems or team, or give us access you are not authorized to give.
• When the engagement ends, you revoke our access through your own software, we delete our local working copies of your data, and we hand over work in progress once outstanding fees are paid.

10. Confidentiality and data

We keep your non-public information confidential and use it only to provide the services. Everyone who works on your account is required to keep it confidential. This does not cover information that is public through no fault of ours, or that we must disclose by law. You keep ownership of your data and books. How we handle personal information is explained in our Privacy Policy and on our Security page.

11. Ownership of work

Once you have paid for them, the reports, reconciled books, and filings we prepare for you are yours. We keep our methods, templates, and know-how, and the content and design of this website.

12. Using the website

You may use the website for lawful business purposes. Do not scrape it, disrupt it, probe it for weaknesses, or misuse the contact form. The website is general information, not professional advice, and cost comparisons and calculator results are estimates, not a promise of savings. Links to other sites are for convenience, and we do not control them.

13. No guarantees

Services and the website are provided "as is". We work carefully, but we do not guarantee any tax result, that a filing will be accepted, that no penalty will apply, or how fast any government agency will act. The accuracy of our work depends on the information and access you give us.

14. Limits on our liability

• To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, lost profits, lost data, or for taxes, penalties, interest, or fines assessed by any authority.
• Our total liability for any claim related to the services is limited to the fees you paid us for the affected service in the 3 months before the event that caused the claim. Your first remedy for an error is that we correct or redo the affected work at no charge.
• Any claim must be brought within 1 year after it arose.
• Nothing in these Terms limits liability that cannot legally be limited, such as fraud or willful misconduct.

15. Indemnity

You will defend and reimburse us for third-party claims and reasonable costs arising from information or instructions you gave us, from your breach of these Terms, or from your failure to give any notice or get any consent described in these Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. If a dispute arises, we will both first try in good faith to resolve it by email for 30 days. If that fails, the state and federal courts located in Delaware have exclusive jurisdiction, and each of us consents to them.

17. General

• Changes: we may update these Terms. The "Last updated" date shows the current version. For ongoing clients we will email 30 days' notice of material changes, and continuing to use our services after that means you accept them.
• Independent parties: we are an independent contractor. Nothing here creates employment, partnership, or agency.
• Assignment: you may not transfer these Terms without our written consent. We may transfer them as described in section 1.
• Events beyond our control: neither of us is responsible for delays caused by things outside our reasonable control, such as outages, government action, or changes in law.
• Notices and signatures: notices and signatures may be electronic. Send notices to us at hello@razapro.com; we will send them to the email address on your account.
• The rest: these Terms, with any written engagement, are the whole agreement between us on this subject. If a part is unenforceable, the rest stays in effect. A delay in enforcing a right is not a waiver of it.

18. Contact

Questions about these Terms: hello@razapro.com.